Please click HERE to contact us for help.
At home and need Help connecting your computer or iPad? Call the Online Learning Emergency Tech Support Line!
Open School Days 7:30 a.m.-3:30 p.m.
Question: Internet bad - The internet service in my home is poor, what can I do?
Answer: Here is a good article about Maximizing your Internet and Wifi Speeds. If you are still having issues with poor internet you can request a US Cellular Hotspot (MiFi) by opening a helpdesk ticket HERE.
Question: No internet/WiFi - I do not have internet or wifi at home, what can I do?
Answer: Click HERE for a potential opportunity to receive up to $50/month for internet service through the Emergency Broadband Benefit Program. OR - click HERE for a map of free Public WiFi hotspot locations in WI. OR - you can request a US Cellular Hotspot (MiFi) by opening a helpdesk ticket HERE. You can also click HERE for a listing of Broadband services on the Wisconsin Public Service Commission website. Additionally, Charter Spectrum has re-launched its free internet offer for students and educators - details HERE.
Question: iPad or Laptop not working - My child's school-issued device (iPad/laptop) is not working properly. What do I do?
Answer: Please click HERE to open a helpdesk ticket with our Technology Team. If the problem cannot be fixed via email or phone, we will schedule time with you to get you a loaner replacement.